Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
We offer a 14-day return policy.
(Sale and Intimate items excluded)
- Items must be sent back within 14 days of the delivery date.
- HYGEINE AND SAFETY: Personal items such as underwear, headgear, and apparel that cover intimate areas are FINAL SALE for hygienic and sanitary reasons. (Almost everything on the site)
- Sale/clearance items (prices marked down) are FINAL SALE.
- Applicable Items to the return policy must be unopened in original packaging, unworn, and free of stains, makeup, deodorant, fragrance, and pet hair.
- Email all return requests to (email address to go here)
- Please allow 48-72 hours for a representative to review your request.
HOW TO RETURN
- Initiate a Return: Email our customer service team with your order number and reason for return.
- Return Authorization: Upon approval, you will receive an approval code and instructions on returning your item.
- Packaging: Carefully package the items to prevent damage during transit.
- Shipping: Send the package to the provided return address. We recommend using a trackable shipping method. Please note that return shipping costs are the customer’s responsibility.
- Do a Good Deed: Instead of returning an applicable item, donate the item to your nearest Goodwill or neighborhood homeless person and put a smile on someone’s face!
PROCESSING TIME
Once we receive your approved return item, please allow 7 – 10 business days for processing. Refunds will be issued to the original payment method and may take 3 -5 business days to appear in your account, depending on your banking institution.
CONTACT US
For any questions or concerns about our return policy, please get in touch with our customer service team at (info@batnballsunderwear.com)
THANK YOU FOR SHOPPING WITH US AND SUPPORTING SMALL BUSINESSES!
